Privacy Policy

At True Fortune, we are committed to safeguarding the personal information of our players. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data. We adhere to strict data protection standards to ensure your information is handled securely and transparently. Our goal is to provide a safe gaming environment where your privacy is respected at all times. The True Fortune UK casino is designed to offer a secure and enjoyable experience for all our users.

Information We Collect

To provide our services effectively, we collect various types of information. This data is essential for account operation, security, and regulatory compliance. The information we may collect includes:

Personal Identification: Your full name, date of birth, and copies of identification documents for verification purposes.
Contact Details: Your email address, phone number, and physical address.
Financial Information: Data related to your payment methods, deposits, and withdrawal history.
Technical Data: Your IP address, device type, browser information, and login credentials.
Usage Data: Details of your activity on our platform, including games played and session durations.

How We Use Your Information

The data we collect serves several key purposes, all aimed at enhancing your player experience and maintaining a secure platform. We use your information to:

Set up and manage your player account.
Process your deposits and withdrawals efficiently.
Verify your identity to prevent fraud and comply with legal obligations.
Provide you with customer support and respond to your enquiries.
Communicate important updates, promotional offers, and service information, based on your preferences.

Data Security

Protecting your information is a top priority. We employ robust security measures to prevent unauthorised access, alteration, or disclosure of your personal data. Our systems use industry-standard SSL/TLS encryption to secure all data transmitted between your device and our servers. Access to your personal information is restricted to authorised personnel who require it to perform their duties.

True Fortune does not sell or rent your personal data to third parties. We may, however, share your information with trusted partners and service providers for specific purposes, such as payment processing and identity verification. We may also disclose information if required by law or to regulatory authorities to meet our legal obligations.

Your Rights

As a user, you have certain rights concerning your personal data. You have the right to access the information we hold about you, request corrections to any inaccuracies, and ask for your data to be deleted under certain conditions. To exercise any of these rights, please contact our support team.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices. For more details on player protection, please see the True Fortune responsible gambling page.