Terms and Conditions

Welcome to True Fortune. This document outlines the terms and conditions that govern your use of our services and website. By creating an account and engaging in any activity on our platform, you agree to be legally bound by these rules. It is crucial that you read, understand, and accept these conditions before you play. These terms form a binding agreement between you (the player) and the casino, ensuring a fair and secure gaming environment for all our members. This framework covers all aspects of your interaction with the True Fortune platform.

General Rules and Acceptance

To be eligible for an account, you must be at least 18 years of age and reside in a jurisdiction where online gambling is legal. It is your sole responsibility to ensure compliance with your local laws. By registering, you confirm that you are of legal age and that the information you provide is accurate. The casino operates under a Curacao licence, which sets the foundation for our operational standards. All players are expected to adhere to these foundational rules to maintain their account status.

Player Account Management

Each player is permitted to open only one account. Operating multiple accounts may result in the closure of all associated accounts and the forfeiture of any funds. You are responsible for maintaining the confidentiality of your login details.

Here are the key responsibilities for managing your account:

Ensure all personal information provided during registration is accurate and kept up to date.
Never share your password or account access with any third party.
Notify customer support immediately if you suspect any unauthorised use of your account.
Complete the Know Your Customer (KYC) verification process before your first withdrawal by providing a valid Photo ID and proof of address.

Financial Transactions and Policies

All financial transactions are processed through secure systems to protect your data. The minimum deposit required to fund your account is £20. For withdrawals, the minimum amount is also £20. Please note that standard withdrawal limits are set at £3,000 per week and £15,000 per month, although these may be adjusted for VIP players. Withdrawals are processed on business days, and while crypto and e-wallet payments are fast, bank transfers may take longer. We reserve the right to apply a fee if a deposit is not wagered at least three times before a withdrawal is requested.

Bonus and Promotion Rules

All bonuses offered at True Fortune are subject to specific terms. Unless stated otherwise, a standard wagering requirement of 40x applies to both the bonus amount and any winnings generated from free spins. The maximum bet permitted while playing with an active bonus is £5. Be aware that not all games contribute equally to wagering requirements- slots typically contribute 100%, while table games and other categories contribute significantly less or not at all. All bonuses have a validity period, generally 7 days, within which all conditions must be met.

Prohibited Conduct

Any activity deemed to be fraudulent, collusive, or in violation of these terms and conditions is strictly prohibited. This includes, but is not limited to, using software-assisted play, exploiting bugs in the software, or engaging in any form of money laundering. If an account is found to be involved in such activities, we reserve the right to terminate the account and void all associated balances. Player integrity is essential for a fair gaming community.

Dispute Resolution

Should you have any concerns or disputes, your first step should be to raise the issue with our customer support team. We are committed to resolving all matters fairly and efficiently. For detailed guidance on getting in touch, please see the True Fortune contact us page. We will make every reasonable effort to address your query in a timely manner, in line with the standards set by our regulatory framework.

Amendments to Terms

True Fortune reserves the right to modify these terms and conditions at any time without prior notice. Any changes will become effective immediately upon being posted on the website. We encourage players to review this page periodically to stay informed of any updates. Continued use of our services following any amendments constitutes your acceptance of the new terms.