Responsible Gaming

At True Fortune, we are dedicated to providing a secure and entertaining environment for all our players. We believe that gambling should always be a fun pastime and never a financial necessity. Our commitment to responsible gaming is central to our operations, ensuring that your experience remains positive and within your control. We provide a range of tools and resources to help you manage your play effectively and make informed decisions.

Our Commitment to Player Welfare

The cornerstone of the True Fortune casino is a safe and fair gaming experience. We actively promote responsible gaming practices and encourage players to view gambling as a leisure activity. Our platform is designed with features that empower you to manage your time and budget. We believe that an informed player is a protected player, and our support team is trained to offer guidance on using our safety tools. To learn more about our operational ethos, please see the True Fortune about us page.

Tools to Help You Stay in Control

To support responsible gaming, we offer a suite of account management tools. These features are easily accessible within your account settings and can be adjusted at any time. We strongly recommend all players review and set limits that suit their personal circumstances.

Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you can deposit into your account. This helps you manage your spending and stick to a pre-determined budget.
Loss Limits: This tool allows you to pre-set a maximum amount of your deposited funds that you can lose over a specific period, preventing you from exceeding your comfort level.
Wager Caps: Control the total amount you bet within a set timeframe. This is useful for managing your overall activity, regardless of wins or losses.
Session Timers: Receive regular on-screen notifications, or “reality checks,” that remind you how long you have been playing. This helps you keep track of time and make conscious decisions about continuing your session.
Cooling-Off Period: If you feel you need a short break, you can activate a cooling-off period for a duration ranging from 24 hours to several weeks. During this time, you will not be able to access your account for gambling.
Self-Exclusion: For players who need a longer break, self-exclusion is an option. This will block access to your account for a minimum of six months, and it cannot be reversed until the chosen period has ended.

Are You Gambling Responsibly?

It is important to regularly reflect on your gambling habits. If you are concerned about your own activity or that of someone you know, consider the following questions:

Do you spend more money or time gambling than you originally intended?
Have you ever tried to hide the extent of your gambling from family or friends?
Has gambling ever caused you any health problems, including stress or anxiety?
Do you find yourself chasing losses in an attempt to win back money?
Have you borrowed money or sold anything to get money to gamble?

If you answered yes to one or more of these questions, it may be a sign of problem gambling, and we advise seeking professional help.

Getting Help and Support

If you feel that your gambling is no longer enjoyable or is becoming difficult to control, several independent organisations offer free, confidential support and advice. We recommend contacting one of the following UK-based charities for expert guidance:

GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling.
GambleAware: An independent charity that funds research, education, and treatment services to help reduce gambling-related harm.
Gamblers Anonymous: A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem.

Preventing Underage Gambling

It is illegal for anyone under the age of 18 to gamble. True Fortune takes its responsibility to prevent underage access very seriously. We perform strict identity verification checks on all accounts to confirm that our players are of legal age. Any account found to be used by a minor will be immediately closed, and any winnings will be forfeited.